Skilled nursing · MANCHESTER, CT

WESTSIDE CARE CENTER

349 BIDWELL STREET, MANCHESTER, CT 06040

162 bedsFor profit - Limited Liability company
2.7Clarity

▼ 0.5 since Aug

Score history
Oct 20262.7▼ 0.5 flagged
Sep 20263.2 flagged
Aug 20263.2 flagged

Rescored monthly from the federal and state record.

The Palmelle ReadUpdated 3 Aug 2026

The record on Westside Care Center cuts both ways. On one side, staff turnover is roughly half the U.S. rate. On the other, CMS rates it 2 out of 5 stars overall and 2 for the health inspection that drives it, and registered-nurse time runs well below the national average. The sections below show exactly where each number comes from — read them before you tour.

palmelle

Written by Palmelle from federal and state records. Last updated 3 Aug 2026. Not paid for or edited by the facility.

In their own words

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The record

CMS Care Compare · Aug 2026
Federal ratings
Overall★★☆☆☆ 2 of 5
Health inspection★★☆☆☆ 2 of 5
Staffing★★☆☆☆ 2 of 5
Quality measures★★★★☆ 4 of 5

Staffing · hours per resident per day

Registered-nurse time with each resident, dailyhigher is better

This home
19 min
National
47 min

All nursing time with each resident, dailyhigher is better

This home
3 hr 6 min
National
3 hr 37 min

Nurses who quit each yearlower is better

This home
33%
National
53%

Medication & safety · share of long-stay residents

On antipsychotic medicationlower is better

This home
13.7%
National
14%

On sedatives / sleep medicationlower is better

This home
15.9%
National
15%

Falls causing major injurylower is bettersee why ↓

This home
2.5%
National
1.6%

Physically restrainedlower is better

This home
0%
National
1.1%
Penalties & citations · last 36 months
Federal fines$0 · zero penalties
Abuse icon⚠ Present
Conflict flags in latest reconcile6

CT does not publish a state inspection feed Palmelle can verify. This record is built from federal data only.

What the pattern says

Palmelle pattern checks · v1

Warehouse warning signs — read the findings below before touring.

  • Staffing below the line. Residents get 3 hr 6 min of nursing time a day against a national norm of 3 hr 37 min — thin staffing is the first warehouse warning sign.
  • CMS has placed an abuse icon on this facility. A substantiated finding of abuse, neglect, or exploitation is on the federal record.

These checks are computed the same way for every facility. Good patterns and bad ones both print.

Nearby & comparable

Same records, same rules

Questions families ask

What is the CMS rating for WESTSIDE CARE CENTER?
WESTSIDE CARE CENTER has an overall CMS Care Compare rating of 2 out of 5 stars.
Has WESTSIDE CARE CENTER been cited for resident harm?
CMS has placed an abuse icon on WESTSIDE CARE CENTER, indicating a substantiated finding of abuse, neglect, or exploitation.
What should I ask on a tour?
Ask about staff-to-resident ratios by shift, weekend coverage, and any measure flagged red in the record above — those are the places this facility's numbers leave open questions.

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