In their own words
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The record
CMS Care Compare · Aug 2026| Overall | ★★☆☆☆ 2 of 5 |
| Health inspection | ★★☆☆☆ 2 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
Staffing · hours per resident per day
Medication & safety · share of long-stay residents
| Federal fines | $0 · zero penalties |
| Abuse icon | Not flagged |
| Conflict flags in latest reconcile | 3 |
NH does not publish a state inspection feed Palmelle can verify. This record is built from federal data only.
What the pattern says
Palmelle pattern checks · v1Mixed — a strong record with one number that needs an answer.
- No sedation pattern. Sleep-medication use is below national norms. Antipsychotic use is elevated, but paired with high staffing this reads clinical, not custodial — ask the medical director about their reduction program.
- The falls number is the outlier: 6× the national rate. 9.5% of long-stay residents had a fall with major injury vs 1.6% nationally. High staffing makes this surprising, which is exactly why it needs asking about: one bad cluster, a reporting artifact, or a real problem.
- Clean accountability record. Non-profit operated — and there are no fines, flags, or abuse findings on the federal record.
These checks are computed the same way for every facility. Good patterns and bad ones both print.
Nearby & comparable
Same records, same rulesQuestions families ask
What is the CMS rating for HAVENWOOD-HERITAGE HEIGHTS?
HAVENWOOD-HERITAGE HEIGHTS has an overall CMS Care Compare rating of 2 out of 5 stars.
Has HAVENWOOD-HERITAGE HEIGHTS been cited for resident harm?
HAVENWOOD-HERITAGE HEIGHTS has no abuse icon and no federal fines on record in the last 36 months.
What should I ask on a tour?
Ask about staff-to-resident ratios by shift, weekend coverage, and any measure flagged red in the record above — those are the places this facility's numbers leave open questions.